This policy outlines how Cozyy Cakes handles shipping and delivery.
Service Area
- We currently deliver in Hyderabad, Telangana and nearby areas
- Delivery availability depends on your pincode
Delivery Timings
- Same-day delivery available (for select products)
- Fixed time slots available during checkout
- Delivery times are approximate
Delivery Charges
- Charges may vary based on location and order value
- Final delivery fee will be shown at checkout
Order Processing
- Orders are freshly prepared after confirmation
- Preparation time may vary based on product type
Delivery Conditions
- Recipient must be available at the provided address
- If the recipient is unavailable:
- Delivery may be rescheduled OR
- Order may be marked as delivered
Handling Instructions
- Cakes are delicate and should be handled carefully
- Keep refrigerated after delivery (if required)
Delays
We are not responsible for delays caused by:
- Traffic or weather conditions
- Incorrect delivery address
- Customer unavailability
Support
