Frequently Asked Questions

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FAQs

  • Orders & Products

    1. What types of products do you offer?

    We offer a wide range of freshly baked cakes, cupcakes, and brownies for all occasions including birthdays, anniversaries, and special celebrations.

    Yes, we offer both egg and eggless options for most of our products. You can select your preference on the product page.

    Absolutely! You can customize flavor, size, design, and message. For special designs, contact us via WhatsApp or call.

    Yes, all our products are made using fresh, high-quality ingredients and baked daily to ensure the best taste and quality.

  • Ordering & Payment

    5. How can I place an order?

    You can place an order directly through our website by selecting your product, customization options, and delivery details.

    We accept:

    • Credit/Debit Cards
    • UPI (PhonePe, Google Pay, etc.)
    • Net Banking

    Yes, we accept bulk orders for events, offices, and parties. Please contact us in advance for special pricing.

  • Delivery & Shipping

    8. Do you provide same-day delivery?

    Yes, we offer same-day delivery for selected products if ordered within the cutoff time.

    We currently deliver in Hyderabad, Telangana and nearby areas.

    Yes, you can select a preferred delivery time slot during checkout (subject to availability).

    Our delivery partner will attempt to contact the recipient. If unavailable, the order may be rescheduled or marked as delivered.

  • Cancellation & Refund

    12. Can I cancel my order?

    Orders can be canceled up to 24 hours before delivery. Please refer to our Refund Policy for full details.

    Refunds are provided only in cases like:

    • Wrong product delivered
    • Damaged product
    • Order not delivered

    Please share photo/video proof within 2 hours of delivery, and we will resolve the issue quickly.

  • Product & Storage

    15. How should I store the cake?
    • Keep cakes refrigerated
    • Consume within 24 hours for best taste
    • Brownies: 2–3 days (refrigerated)
    • Cupcakes: Best consumed within 24 hours

  • Support & Contact

    17. How can I contact you?

    You can reach us via:

    • Phone
    • Email
    • WhatsApp

    (Details available on the Contact page)

    Yes, depending on availability. Contact us directly for urgent requests.

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Address: Hyderabad, Telangana, India.

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